DELIVERY AND RETURNS
Orders for which a p.o box delivery address has been chosen cannot be processed.
Delivery to Northern Ireland, the Scottish Highlands and Islands, Aberdeen, and other rural places would require an additional working day. For these places, orders placed by 12pm on Thursday for "Next Day Delivery" will be delivered on the third working day.
Delivery to Northern Ireland, the Scottish Highlands and Islands, Aberdeen, and other rural places would require an additional working day. For these places, orders placed by 12pm on Thursday for "Next Day Delivery" will be delivered on the third working day.
We strive to ship all orders within 24 hours of receipt. We use DHL Express Service to ship parcels in the United Kingdom, which takes about 1–2 working days. In the United Kingdom, working days are defined as Monday through Friday, 8 a.m. to 6 p.m., excluding public holidays. DHL Express will send you an email and text message with tracking information once your order has been sent, usually within an hour of it being collected. It's possible that a signature will be required on your delivery when it arrives.
| Order Value | Delivery Cost |
|---|---|
| Over £40 | Free |
| Under £40 | £5.00 |
| Country | Delivery Method | Delivery Cost |
|---|---|---|
| Europe | DHL Express | Starts at £15.00 |
| USA | DHL Express | Starts at £20.00 |
| DHL Express | DHL Express | Starts at £25.00 |
Yes! However, we usually ship orders the same day they are received, so be sure to contact us as soon as possible. We are unable to make changes to an order once it has been sent. If there are any things you forgot, please shoot us an email or give us a phone to make sure your order has not yet left our warehouse; we may be able to process the additional order without charging you a second delivery fee.
If your item came damaged, broken, or defective, please accept our apologies.
For assistance with this issue, call +44 0330 332 5611 or email contact@wickaboo.com. You can then return your purchase by mail - see our Return Policy for more information.
For assistance with this issue, call +44 0330 332 5611 or email contact@wickaboo.com. You can then return your purchase by mail - see our Return Policy for more information.
You have 30 minutes after your order has been placed to modify the following information:
Shipping information such as name, address, or phone number. Colour or size of the item Items can be added or removed.
Once an order has been placed, the following information cannot be changed:
Method of payment and billing information.
You must contact Customer Service at +44 0330 332 5611 to seek adjustments to your order. If changes to your order are made, your payment method may need to be re-authorized, so please have it ready.
Shipping information such as name, address, or phone number. Colour or size of the item Items can be added or removed.
Once an order has been placed, the following information cannot be changed:
Method of payment and billing information.
You must contact Customer Service at +44 0330 332 5611 to seek adjustments to your order. If changes to your order are made, your payment method may need to be re-authorized, so please have it ready.
We offer a 10-day return policy, which means you have 10 days to request a return after receiving your purchase.
Your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packing to be eligible for a return. A receipt or proof of purchase is also required.
Contact us at contact@wickaboo.com to begin a return. If your return is accepted, we'll provide you information on how to ship your package and where to send it. We will not accept items returned to us without first requesting a return.
Except in the case of faulty goods, Wickaboo is not liable for any costs associated with product returns. Please allow up to 10 working days for us to receive your return and notify you that the goods have been received. For further information, please see our Terms and Conditions.
Your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packing to be eligible for a return. A receipt or proof of purchase is also required.
Contact us at contact@wickaboo.com to begin a return. If your return is accepted, we'll provide you information on how to ship your package and where to send it. We will not accept items returned to us without first requesting a return.
Except in the case of faulty goods, Wickaboo is not liable for any costs associated with product returns. Please allow up to 10 working days for us to receive your return and notify you that the goods have been received. For further information, please see our Terms and Conditions.
Please inspect your order upon receipt and notify us as soon as possible if an item is broken, damaged, or you receive the incorrect item so that we can assess the situation and correct it.
We regret that we are unable to accept returns on sale items.
Returning the item you have and then making a separate purchase for the new item is the fastest way to assure you get what you want.
Once we've received and inspected your return, we'll let you know whether or not your refund has been accepted. If accepted, your original payment method will be automatically refunded. Please keep in mind that your bank or credit card company may take some time to process and post the refund.
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0330 043 4937
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